Policies
Licensed Professionals, Students, & Salons Only Please
WHO QUALIFIES AS A PROFESSIONAL?
You must fall into one of the following categories;
-Licensed Nail Technician
-Licensed Cosmetologist
-Salon Owner
-Nail or Cosmetology Student
GIFTS: Special Exception will be made for gifts to Nail Professionals generally limited to non-limited distribution products. The recipients information must be supplied.
ORDERING POLICIES
| Contact: |
Nailtechheaven.com at customerservice@nailtechheaven.com or
(800) 860-5651 or (608) 372-0669
Our customer service representatives will be happy to answer your questions.
Address; 704 Pine Street, Wyeville, Wisconsin
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| Hours: |
9am to 5pm CST Monday through Friday
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| Same Day Shipping: |
Orders received by 12pm CST will generally ship the same day.
Nailtechheaven.com ship by USPS ground to the contiguous US 48 states.
International orders require 4-5 days for processing then will ship.
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| Shipping Charges: |
There are no shipping charges to contiguous U.S. locations on orders over $95.
$7.95 shipping charge for U.S. orders under $95.
Import charges and duties are the responsibility of the buyer.
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| Damaged Goods: |
Inspect all shipments upon receipt. All damage should be noted and a claim filed with the shipper. Nailtechheaven.com will be happy to render assistance in securing a satisfactory adjustment to your claim.
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| Warranties: |
Nailtechheaven.com offers no warranties, expressed or implied, as to the merchantability or fitness for any particular purpose or any product or service offered on this site or by any other means.
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| Please Note: |
Although every effort has been made to post accurate information, we are not responsible for errors and omissions. Prices and configurations are subject to change without notice or obligation prior to the acceptance of your order. Prices do not include applicable sales taxes or shipping and handling, and these will be added to your order total. Import charges and duties are the responsibility of the buyer.
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RETURN POLICY
| Returns: |
Unopened items may be returned for exchange or store credit within 10 days from date of receipt.
No returns are accepted on merchandise that has been opened, used, or damaged by the customer, or on special order items, non-factory sealed products which can be contaminated, discontinued items, polish, paint, videos, or books.
There will be a 20% restocking fee on all returned items.
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| DOA Items: |
Items which are DOA (dead on arrival) will be exchanged. Call within 7 days of receipt to obtain a Return Authorization Number (RA#).
The item must be returned within 14 days of receipt.
Return shipping charges are the sole responsibility of the buyer.
A replacement item will be shipped after receipt of the defective item unless other arrangements are made.
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| Repairs: |
After purchase warranty and repair are handled by the manufacturer. |
SHIPPING INFORMATION
| Same Day Shipping: |
Orders received by 12pm CST will generally ship the same day.
Nailtechheaven.com generally ships FOB by UPS ground or USPS to the contiguous 48 states.
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| U.S. Shipping Rates: |
Under $95 - $7.95
Over $95 - FREE |
Estimated Shipping Time if shipped via UPS:
Yellow - 1-2 day
Brown - 2-3 days
Green - 3-4 days
Burgandy - 4-5 days
Orange - 5-6 days
*International delivery times will vary
PRIVACY POLICY
Nailtechheaven.com is committed to protecting your privacy. The information which is collected about you will only be used to to process and ship your order, to provide a more personalized shopping experience, or to notify you of order and shipping related issues.
Your information will not be sold, traded, rented, or given to others.
If you wish to receive information about new products, specials, and promotions you must voluntarily subscribe to our newsletter.
Thank you for your confidence.
SITE SECURITY USING SSL
You can shop at www.nailtechheaven with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy www.nailtechheaven is registered with the Authorize.Net Verified Merchant Seal program.
What is SSL?
The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.
SSL provides you with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. SSL certificates provide non-forgeable proof of the web site's identity, and confidence in the integrity and security of the online business.
What do we mean by "secure"?
SSL uses a system of exchanges between your browser and the on-line stores' server in order to encrypt the data before transmitting it across the web. Web pages with an active SSL session is what we mean when we say a web page is "secure".
Anytime you view a web site, information is sent from your computer to the web server and from the web server to your computer. The transmission of this information is normally sent in "plain text," meaning anyone would be able to read it should they see it.
Consider this the next time you type in a password or your credit card number on a web site. The solution to this problem is to encrypt the data. SSL was created for this very purpose.
Why you need a secure site?
When you visit a web site to make an online purchase, you want to know who you'll be paying and that the personal information you submit to the site cannot be intercepted. This is the purpose of an SSL digital certificate.
Use of SSL and a digital certificate enable your web browser to communicate securely with your web site, assuring you of 3 things:
-That the web site really is who it claims to be.
-That credit card numbers, etc. are encrypted and cannot be intercepted.
-That the data sent and received cannot be tampered with or forged.